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  • The service department is terrible! Not, because they could not diagnose my car's problem but the fact they never called me back to tell me. I had to chase them down! I dropped my car (2013 Impreza) off on Wednesday June 11 at 7:30 am and Mike said he would call and let me know what the problem is. Well two days later I still had not heard back from them so I called Friday afternoon and I talked to Mike and asked what the problem is? He said they are talking to Subaru hot line because they can not figure it out but he would call me everyday until they figure it out. Again, no call back all the next week (not a one) so on Thursday June 19 I called again to find out what is going on with my car and Mike is not in and the lady didn't know what is going on with my car but said she would have Gil call me that day or first thing in the next morning. Yep, you guessed it no call back again from Mike or Gil so I called Friday afternoon and waited on hold so I could speak with Mike and find out if there is any progress on my car. Now, Mike tells me he made a mistake and they were not talking to Subaru hot line because they can not get the AT Oil Temp light to come on and it not showing any codes but he never called to tell me that after a week and a half. Maybe it's just me but this is horrible customer service. I wish there was another Subaru dealership close to Gilbert!
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