rev:text
| - I would definitely NOT recommend Renters Warehouse to anyone looking for a property manager!
When my new tenants first moved into my house, they tried to demand that we fix some cosmetic issues. I told them to mark it on the walkthrough and they would not be held responsible. The manager, Greg, appeared to be intimidated by the tenant, and would not contact him. He asked ME to contact him! What was I paying him for?? We finally got everything resolved, but then the issues with communication (or lack thereof) began.
These tenants caused multiple complaints with the HOA, including being fined. I had to call office multiple times and leave multiple messages before it would be handled. It appeared that no one knew who was handling my property and it must have fallen into some sort of black hole. Every time I was promised a call back, I never received one and would have to call again.
When the lease was up, I allowed a temporary lease that I never got to see and was lost somewhere. I had to contact Renters Warehouse again because I was told that were moving out by the end of the month, which did not happen! Eventually the tenants gave a move out date and left. After move out, I thought everything was handled. I found out a few weeks later that the tenants were threatening to take me to court over owed money. What? I had no idea what they were talking about. After contacting Renters Warehouse AGAIN, I discovered that they took too much out from the security deposit for the repairs and damage. They never contacted me about that, until I was being threatened with a lawsuit! I provided them with 2 phone numbers and my new email address, but they still continued to not contact me.
The only thing that went well was that I received my rental payments every month.
Due to the lack of communication, the apparent high turnover, and just poor service, I will never use their services again for property management.
|