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  • I have been with ADT for a little over 8 months now and it's been going well until I decided to order cameras to add on to my house. Over the phone the order process was ok then the install day came the technician called 30 minutes prior to the appointment everything seamed ok I told him someone would be here when he arrived. Then I get a call back from the technician about 45 minutes later to inform me that I myself had to be there to sign a contract before he started the job. Really? Ok sorry I wasn't informed I had to be there but just someone over the age of 18 with access to the home. No problem he said we can reschedule you for later today if that works yes I say what time? He said he would call back and let me know so he did about 10 minutes later how's Between 12-3 I say fine I will leave work early and meet you then. I leave my job early 4 1/2 hours early drive 25 miles back home just to wait, and wait. Finally 1:45 I get a call from ATD telling me they can't make it and want to reschedule me two weeks later and also during work hours yep you guessed it 12-3 gtfoh now I'm out 4 1/2 hours of pay from leaving work early and now they want to try this bs with me again?? No thanks cancelled install and now I wish I could cancel this contract not a happy customer.
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