I have noticed a decline in customer service in this location over the last couple of years. There has been a woeful lack of store personnel. So much so that in the past I have left a full arms worth of clothing on a counter because I could not find anyone to cash me out.
Today was the topper. My husband purchased a suit a couple of weeks ago. Of course it needed to be tailored. It was to be picked up today. So my husband arrives home to show me his new suit. Opens the jacket expecting the trousers to be hanging under it... Nope, no trousers. We tried for an hour to call the men's suit dept. , no one ever picked up. Just rang and rang. So he goes back to the store, only to be told they don't know where they are. Upset, and obviously used to a higher caliber of service, he asked the clerk why he didn't check that the whole suit was there. The clerk told him he thought he just bought a jacket. It said "suit" right on the bill. Anyway, the day was saved by a young associate who tracked down the trousers at the Mentor store. After three trips he finally has his suit. Thank you to the young gentleman, Marlon, who was working today. Avoid the older gentleman, he seems to have lost his passion for customer service.
Dillard's please work on your staffing. No one there to ring customers up, or answer the phone is not good business. There is too much competition to let such things slide.