I cant count the number of times I've gone to SB. Some of the times have been excellent and some have been "fair" and some have really p'd me off.
I went in to get a smash chicken and sweet potato fries to go. Tell my why i waited 30 mins for my "to-go" order. I had to go to the counter and ask the manager where my food was and that i had been waiting for 30 mins for TO GO, She went to the window and grabbed a bag under the heating lamps. Why ask my name when you dont call it when my food is ready? She wasn't apologetic i had to wait that long either! My fries werent that good after 30 mins.
Another time i got the chicken sandwich and ate almost all of it then realized it was pink inside! I was not too happy. lucky i didnt get sick! I have learned from that and i cut in my chicken whether its in the salad or my smash chicken! Dont bother to do the surveys if you have a legit complaint *my raw chicken* No one ever contacts you. Although you do get a free side during your next visit. Maybe do the survey but if you have a complaint don't expect someone to call and see what was wrong.
Also i dont like the menu change! You used to be able to add any cheese to your burger or chicken at no charge. Now they wanna charge for everything. :( Even if your burger is supposed to already have cheese on it. I do love this place thats why i keep coming back but i hope they dont get too greedy and end up like another run of the mill burger place.