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| - WORST EXPERIENCE EVER AT A RESTAURANT!
This is so disappointing to have to write about. This last summer our family and my husbands family bought vacation homes in Fountain Hills. My husbands family was visiting from England and I told them we should definitely stop by the Vu. I had been there once and the views and food were delicious.
This time we arrived at 8pm and there were just a couple tables there of people. No music this time (last time it was fabulous) but it was a Thursday. We ordered a few drinks and they came pretty quickly. We also ordered food and that was a problem all together.
We ordered a caprese salad, 3 calamari's, seared ahi, 3 kobe burgers, 1 pasta dish, and 1 risotto. 45 minutes later we had only received the ahi. We had some starving folks so we asked if any bread would be available. The waiter was not very friendly with a response and finally said but yes I can get you some. Did not provide any update on how much longer our food would take.
Then one person asked to see a wine menu and again the waiter in an unfriendly tone said "why don't you just ask me". My sister-in-law was a bit taken back by the response and quickly tried to figure out what she might want. It seemed like it was a burden to him to get a wine list. He took her order and walked off. I walked in and just picked up a menu for her to look at for her next drink choice.
Then 15 minutes later, no wine and no additional food (no appetizers or salads even). Now it's been an hour and we've had not updates, no water refills, not any friendly visits from the waiter at all. Everyone was so hungry and the restaurant was pretty empty (only two other tables)!
My husband decided to get up and speak to the waiter. As he did the waiter came with a plate of bread and one caprese salad (why did it take an hour for an uncooked caprese salad?). My husband said, "Whew that was close, we were getting ready to walk out!!". The waiter quickly snapped back "but why?" and that set off a lot of angry hungry people. The waiter continued to argue with no apologies at all for the length of time it was taking or reasons. All he seemed he could add was "your kobe burgers aren't even ready". (yes....that is our point). He didn't even realize we hadn't received our calamari either. He was so rude and unapologetic it was truly shocking!!
My husband asked to see the manager and the waiter said "I kind of am the manager". So my husband said there's no way we can stay here now, we want to pay our bill and leave. The waiter gave him a bill for $98 dollars. lol it included a bunch of the food we hadn't even received. He fixed it for him in a major huff and saying "here's something you won't be having" in a way that he was trying to make us feel guilty. So awful!
We ended up leaving right after to try to find another restaurant. Which in Fountain Hills is very difficult after 9pm. The best we could find was the The All American Sports Grill. We went in sat down and instantly started to have way better service from the staff there than at the Vu. They were actually friendly, smiling and helpful. We also received food within 10-20 minutes (varied based on appetizers and burgers) and it was still pretty tasty.
If Vu would have been friendly, showed a bit of "care" in their attitude and communicated a bit better I'm sure we would have been patient and waited even though it was taking so long. We just had no idea if it was going to be 5 minutes more or 45 minutes more. Really ridiculous and a huge disappointment as I had high hopes for this being one of our favorites in Fountain Hills.
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