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  • They left my glove compartment on the ground!!! I don't care who you think you are, if you want business to come back with friends and family - you finish the job! What backwoods, low class, lazy, half-assed licensed company calls themselves a business when they can't even hire competent employees to give two sh!ts about your name to pull this kind of crrraaaap?! Upon walking in, we weren't even greeted until we got to the front desk that Ozzy was sitting in. He was unapologetic when explaining that they don't honor their coupon booklets anymore due to imposters making fake copies. So, my friend looked up a coupon for a free oil change for new customers. We showed it to him and he claimed that they needed a printed version of the coupon. Who does that now?! It's 2018 and you want people to return to spend more then print it for us for less than a penny! He said, "I don't know what to tell you, but I don't make the rules." Just wow. Complete lack of customer service. Someone with tact just doesn't say that. Probably because he doesn't own the place, yet some can be so crass. When we were bummed, he said there are free things we could do right now like check out our brakes. So we let those happen and left for sushi right next door. Got back just in time to be told we could get a couple things done that needs attention like the cabin air filter. When we declined, they left the glove box off it's hinges and on the ground!!! Didn't even put it back!! How rude! Never again, Ted Wiens. Being into the auto industry, you have been one of the worst fails I've ever dealt with. No wonder this location was empty when we walked in. Should have taken that as a hint, in itself. Not even saying sorry excuses something that should have been avoided! "If you won't do it right the first time, when will you have time to do it over?"
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