I used to love Piada, but this particular location is abysmal. On two separate occasions now I've not been greeted when I entered. Now, even if you are busy, anyone with half an ounce of experience with food service etiquette should know to at least greet the customer, and if necessary, let them know you will be right with them. My food the last two visits has also been cold. The lines get long. BOTH of my last two visits there was some issue with the cash registers as well. I will NOT be coming back to this location.