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  • I'm sorry I have to put one star. I wish I could leave none.This has got to be the worst appliance repair company in the world. I usually go to Best Buy to buy my appliances because I'm happy with their warranty service. This time I went to Spencer's which turned out to be a bad experience in itself. Whenever there's a problem with one of the appliances we are referred over to Goldwing appliances.for starters every time I've made an appointment nobody shows up. I made an appointment for Saturday morning which I was very pleased to even get .Saturday came and nobody showed up I called up and I was told that my appointment was set up for Monday. I had mentioned that I had set the appointment for Saturday and I was asked if I was sure. Give me a break Id know if I spoke to someone and made an appointment.With this I knew there was nothing I can do so I hung up and waited for Monday. Monday came and two technician showed up. Now the problem is deciding who's going to do the job. I have to say the two texts did the best they could with the situation they had. Clearly there is a management problem.You can't even blame the employees for poor leadership. If you have dealt with spencers and centurion is the insurance company,more than likely they will send you to Gold wing if you're in the Mesa area so find out if there's another subcontractor they deal with. Oh and one other thing that I don't like about this company. They give you a time that they'll call you to make an appointment and it's not an appointment that's convenient for you it's in appointment that's convenient for them what if I'm not available 3 to 5 on Tuesday. This place is a real joke
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