Been going to this spot for years now for little things like gas and road snacks and things. Once a year, since it's close and convenient I go here to do my smog check on the way to the dmv to renew registration. Usually the service is quick and efficient....
.....ahhh but on this day.... it was one FAIL after the other. First off, I pull up the truck to the right-most port where the smog machine is set-up. A guy in uniform walks RIGHT by me and proceeds to chat up the cute girl in the minivan behind me. Sorry for him, because she's my wife...and we're here to smog two cars. I noticed the name on the shirt was Shaun and made mental note to myself to consider a chat with the manager.
Knowing the drill, I get out of the car and wait for a technician. No one comes. We go inside the small waiting room (keys in hand) and go right up to the counter where Shaun is dutifully doing something on the computer. Not one word of acknowledgement. not one hint of interest in the customer. focus shaun! focus! i look over at their feeble attempted install of a privacy filter and find out that our friend shaun is watching the countdown on a bid he has on ebay. still standing right there in front of him, he backs away and walks out. still without a word.
I start looking around to see if there are any numbers on the wall for customer service and much to my dismay i see the plaque on the wall that says: Shaun Cavanaugh, Manager. tisk tisk. this is gonna be called up to corporate.
Another customer walks in and sits down to wait for his vehicle getting an oil change. I notice it's a Honda Element...and THEN I notice them filling it up with Valvoline 5W-20. Seriously? It's nearly 120 degrees outside and these guys are willfully filling up customer cars with 5W-20? For anyone who doesn't know oil, take heed and just know that in this kind of weather, 30 should be minimum!!!
anyway, the only saving grace to this place was the smog technician who rung us out. he came in with a smile and was courteous and efficient. but for some reason, I can't remember his name. 1 STAR Terrible Herbst! FAIL.