First off, I like the food. I've never had a bad experience with the food. I usually get the same thing. The white fish with rice and the mac n cheese and it's always delicious.
As far as the service, it could be better. I recently had a bad service experience. I had printed a coupon off of my Verizon site. I redeemed points through them and I chose a coupon to this place. I stopped in to order my meal. I handed the coupon to the cashier and she said she had to get manager to look at it. Manager came and he looks at it and says it's not valid and can't accept it. I told him to look at it again. It clearly said it was valid at this location. He said he's never seen on. So just because he didn't see one before and didn't know what to do with it, he was refusing it. I told him he needed to figure it out because it was valid and it was my points I used already and I wanted it honored. He went to the side to call someone. I waited about 10-15 min. He comes back and then says he can accept it. Overall I spent 30 minutes in there waiting for my food when it should have only taken 5-10 minutes. He didn't even do anything to go above and beyond to turn my experience around which makes me feel like business is not really appreciated there. More than likely, I won't be returning to this location.