| rev:text
| - I am a neighborhood local, and regretfully cave in to going to Copper Star to get coffee when Im too lazy to make it myself.
Product: EVERYTIME i order their drip coffee, I immediately regret it. Burnt, gritty, and occasionally tastes like it was reheated leftovers from the day before. "Iced Coffee" at Copper Star consists of ACTUAL leftover coffee... instead of tossing the leftover coffee when it's time to make a fresh pot, the coffee is put into metal containers and submerged in cold water and put in the refrigerator, then served to customers the next day. If you have in-house pastry people and a staff who has a clue what they're doing (too much to ask...?) i would expect fresh strong-brew that is immediately chilled, or for the progressive local spot, a proper overnight cold-brew. No organic or fair trade coffee is advertised or offered, and no one has ever been able to tell me where it comes from.
I give this review 2 stars because they have great bagels. From somewhere else. How do you screw up bagels? They don't. Thank you for putting my butter or cream cheese on yourself while my bagel is still warm. This is what keeps me coming back...lol However, they are regularly out of bagels by 9am. Perhaps ordering more would solve this problem? Or would that just be common sense?
As I sit here today eating my bagel replacement (a Banana Nut Muffin), I was compelled to write this review when I discovered half of the browned banana in the bottom of my muffin. The last one i had about a month ago had a small piece, so it didn't phase me. I considered if the muffin was meant to have half a banana in the bottom, but then I'd never had one like that, and i certainly take the extra effort when making my own banana bread to carefully smash the banana before i add it to my batter BEFORE baking!
Staff: If someone frequents a place at least once a week, they would expect some level of recognition, particularly if they are unique looking or have enigmatic personality. I consider myself VERY unique looking. The same staff looks at me like I have a second head growing outta my shoulders, or they seem dazed and robotic, with a Stepford Wife unprompted expectation of an order to be rattled off without greeting. My mate used to work there, and no one seems to every recognize them, either. I think it's weird.
Speaking of weird, let's chat about Bill. There is another blocked review referring him: "The owner (who I have met about 8 times now-- his name is 'Bill') is completely used-car sleazy and gives me the closeted creeper horrors. I sat at the bar for about a month working on my computer-- listening to how he talks to his mainly young-lady employees. His tone and the things he says range from offensive to condescending and inappropriate. Funny thing about having a completely open workspace-- the customers can hear everything you say..."
I have the same experience with him and have been appalled at the blatant sex-oriented comments said in full company of customers... I wonder what Bill's wife thinks of his ladies at the the coffee shop.
Customer service starts with a smile, and listening skills. If you would be busy LISTENING to what i want, instead of busy cutting me off with "is that all...?" you might actually get my order right, thus getting me out of your line and out of your life in the fasted way possible, which is clearly the intention of the bitchy girls who work there.
In short~
Local businesses fail because they don't appreciate the people supporting them.
Bill's favorites get away with murder and treat everyone like lesser folk.
Not every idea is a good one, especially ones regarding serving old coffee.
Mash the bananas before adding them to the batter, and order some more friggin' bagels.
why do i continue to come here...? I'm going to The Refuge next time.
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