Absolute worst customer service ever!! We booked a room 4 days prior to our arrival. Upon arrival we were told that they overbooked themselves and didn't have a room, nor did and if their other sites. The lady at the desk was extremely rude and told me oh well they couldn't do anything for me. I called the customer service number and they tried to help. In the end she apologized and assured me I wouldn't be charged. The next day I got a call from my bank because the hotel charged me a cancellation fee!! They refunded me 4 days later!!! But until it went thru their review process all I could do was wait. I'll never stay at another one their hotels again.