I have been a member of Hand and Stone for approximately six years. I have always had pleasant massages each month and my purpose if for relaxation and to get the knots out of my back. The front desk staff are always super friendly and attentive and I always feel very welcomed. Also, this spa is great for "last minute" massages and working me into their schedule. Lately I've been to Kim, who is a fabulous masseuse! I have no idea what makes her technique better than others, but she about puts me to sleep every time! I must also mention that my sore muscles and knots dissipate after each session as well. I have recommended this facility and masseuse to other friends and family members. If you have a gift certificate and don't want to use, I'll take it! Ha ha!