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  • Our cat urinated on our brand new rug, and after an attempt to clean the rug ourselves, we contacted a few different local companies via Yelp. Mauricio responded almost immediately and gave me a call within 5 minutes. I explained what was going on and that I was hoping to get the rug cleaned fairly quickly as we'd be going out of town the next week. He was able to come by the same day and take a look at the rug. His quote was very reasonable, but more important was the explanation of the quote. Mauricio didn't simply tell me what it would cost, but rather he explained the reason behind the cost, the processes that he'd be using to clean the rug, and made sure that I had full understanding of what would be happening throughout the process. The rug in question is very colorful and is the centerpiece of our great room, so it was very important to us that we not risk the colors fading or becoming discolored due to the cleaning process. Mauricio explained that his process would not impact the colors of the rug at all, which it did not. He communicated with us very well throughout the entire process and made sure that when the rug was returned the appearance looked brand new and the smell was non-existent. We will be using Mauricio for any carpet or rug cleanings we need in the future, and I've already recommended his business to my family members.
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