So bad. Even after their social media person reached out to me and I provided them with all the necessary details (see below my original review), I still did not receive any personal communication from them to address the issues I had. Not an e-mail, not a phone call or anything. I also had to go through some trouble to cancel my pending appointments, which they force you to schedule when you sign up with them.
Handy really needs to get their act together. I would never book with them again and am still looking for a decent housecleaning company.