Yesterday was my first time coming to this place and i looked up who had the best cheesesteaks and this place came up we were starving after the game so we went without reading reviews first. almost 20 min wait to order food because cashier had to help cook prep food and take food to guests at tables, but she was very pleasant and remained professional under pressure. The cook who said he was the manager on the other hand (blonde hair ponytail ) was very unprofessional and rude, every word out his mouth was a curse word and he snapped at patrons when they were talking to him or cashier about their orders. I just never seen anything like that before, also was a half an hour till we received our food, my sub bun was coved in ketchup on the outside and no ketchup inside or any other toppings i asked for either,fries were burnt i was disappointed at the presentation. it did taste good when i added my own ketchup and mayo but wish what i ordered was on the sub. We had a very long drive home and because i saw the cook/manager curse and run off other customers i did not want to waste my time having my order re made because i had a long way to go and had already been there over an hour waiting for everything. I understand everyone has bad days but that guy was very very rude and its sad but my next trip to pittsburgh i will not waste my time returning to this establishment it was very unpleasant experience and i watched a lot of people leave because of how they were treated, luckily my boyfriend and i did not have interactions with the cook/manager but if my food was not already ordered and paid for i would have left too. All i can do is smh i could not believe what i saw today such unprofessionalism, and from a manager!!!!
***i had to change to a one because after seeing responses from the owner that were so off-putting and disrespectful i will make sure everyone knows that this place is just not worth stopping at especially because even the owner does not apologize for the unprofessional staff he as well seems unprofessional and uncouth, being a business owner myself i would never ever condone ignorance of my staff let alone assume from video footage as he stated with no sound what exactly was going on in his establishment! I would have apologized to customers regardless of my personal thoughts of the situation and had a meeting with my staff in no way shape or form should ignorance be excused in business!**