I really liked the ambiance inside this spa. The waiting area is just a few chairs outside a reception desk. There was no one there so I had no wait. I was shown to my locker and a quick tour around the women's spa area. There was a hot tub, sauna, steam (broken :( still it was very nice. I had a massage which was very good. It was a bit too pricey I will say I also didn't appreciate an automatic 20% being added. I am a good tipper I don't appreciate being forced to do it, especially for this type of service. I guess you pay for the spa experience and not necessarily the massage. They also offered hair, nails and products for sale I didn't check out any of these.