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  • Requested an additional box from DirecTV who sent out a technician to drop the line and install in new room. The tech tells me that the box is an "older unit" that looks like your Mom's VCR and that they will have the current box in stock the next day. He tells me all I need to do is call DirecTV and they will rectify the situation. I call DirecTV the next day only to be told that my box is functional so they can't replace it. I tell the kid on the phone that cars are functional, but when you buy a new one you want the new one. He continues on to tell me that there is no 30 day return period and I can cancel for $400.00 now that I took delivery and agreed to 2 year policy extension. Bottom line, if you need NFL package your only option is DirecTV and they will yank you around and treat your poorly because they know they have you by the balls.
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