We were with another State Farm agent when our house was broken into. That agent talked us out of filing a claim telling me that our policy would go up because we had moved less than a year ago into THIS house even though I had held policies with State Farm since I was 16 - a LONG time ago! I was so upset with the dealings I switched to Farmers (who I would NOT recommend.) After being with Farmers for a few weeks, I realized my mistake and wandered into Kerry Gulino's office. I spoke with Jen, who listened to my tale and did everything in her power to right the situation. I really can't say enough good things about this office.
A few months later one of our car's was broken into. I called the office and they told me that I did not have glass coverage (my mistake - not theirs). Jen called in a favor from one of the glass guys they use and I had to pay $0 for the repairs saving me hundreds.
I'm guessing Brianna B. never made the phone calls, because, as with ANY insurance company, you have to cancel your policy in writing, not just over the phone as is her claim. It's really too bad that YELP doesn't do a better job vetting their reviewers, but that's probably why YELP has 3 stars on their own Yelp Yelp page.