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  • *Be careful if you have allergies, the cooks don't read your instructions* I've been to the tempe location of genghis grill several times, and it's a refreshing change from the usual mongolian grill places like YC's. I appreciate the fact that they have brown rice, and healthier options, you can go all veggie, you can go all meat, it has equal parts food for everyone to enjoy. The offering of shrimp and calamari is nice too, few asian bbqs offer anything good, just frozen white fish. My problem with this location is that the people running the grill are not careful enough and I doubt their grasp of the english language. In any other case I would not care who speaks what, but when it comes to actual concerns about food ALLERGIES, the guys cooking the food, to your instructions, should understand what you said and take it seriously The last time I went here I was with a group, I put my dish together with what I like, and I never add any of the flavored sauces, their sauces have ingredients that I am allergic to. When your done you go up to the counter and you tell the cooks what starch you want, and you can even write on a special request card about allergies, and any requests. I wrote down allergies, clean stove You'd think that cooks in charge of people's food, with a guests' allergies in mind would understand that it is important and watch their work. Nope. I got my bowl, it smelled sweet, and it was visibly darker than usual, I had my friend take a bite and it was for sure cooked in sweet teriyaki sauce, the bowl was ruined for me and the line was now long and huge, I'd have to wait 20 minutes to get back to dinner if I went back in line. Lame. Presented the problem to a manager, and the reply I got was this: "Ohh there's sauce, we can wash it off real quick with hot water, you won't taste it", I reminded the manager that this was an allergy, you can't wash it off, and I was offered a new bowl and to cut in line in front of everyone. Okay, nice enough fix, the manager did what they could to fix it after the fact, but it was a cruddy experience. When I tell a cook in plain english that I have an allergy, and even write it down on a card for them to read while doing their job, and they don't do it, how do you trust them after that? Lame. I'm never coming back to this location ever. Otherwise, it's a fine place to chill...they just need to clean up the serving ladels and spoons, those things are sticky...gotta sanitize towel that stuff.
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