This Panera does a steady business. They are right in the heart of a heavy medical area- hospital, LTAC, several rehab centers, doctor's offices, etc. It is our "go to" place. I have been there more times than i can count and don't believe they have ever messed up my order. One of their employees ran me down in the parking lot once because he forgot to put my extra salad dressing in the bag. One of their managers, Jaimee, has been there a long time. She knows her "regulars" and will greet you by name when you come in. I have never had a bad meal or bad service at this Panera.