Pretty average. Craftsman has really gone downhill with all their tools being made overseas now. Clerks seem discouraged at this store. They are helpful, but just seem frustrated with not being proud of the tools they sell any more. Frustrated with Sears as a whole, this location is pretty average. However, there is at least one guy in tools who can actually rebuild your ratchet instead of just replace it with chinese crap if it's broken. Granted, it gets rebuilt with chinese innerds, but at least you have your USA ratchet. Don't let them swap out your broken US made tool with a new Chinese made one! I really only shop in tools, though that too will soon be changing.