We started to take our 2 dogs to Dr. Cooper last year after we moved to town and our younger dog knocked our older dog down trying to get outside and ended up with a torn ACL for our older dog. We knew right away Dr. Cooper was trustworthy when he told us that there were surgery options, but since our dog is 11 and they can get around on 3 good legs and 1 bum leg better than humans can get around on 1, there wouldn't be any real benefit to having surgery and it had already somewhat heeled. He could have easily done the surgery and made a quick $1000 and we would never have known it wasn't completely unnecessary.
Ever since then, we've had to bring the same dog in for several other issues (poor ole' gal) and Dr. Cooper and team are always available and willing to fit her in. Last Saturday, the same pup had a slight emergency when we were in Raleigh so we called our old vet to see if they could fit her in and we were told "it's our busiest day, you can bring her in and I might be able to get to her, but if not you'll need to take her to the emergency vet". We called St. Francis to see if they could fit her in before they closed at 12 and without hesitating they told us to bring her on in - they'd stick around to see her even if we got in after they closed. When we left that day, Dr. Cooper gave us his cell number and told us to call him day or night with any questions or issues.
I don't feel like I'm being nickel and dimed either - the last 2 trips we have only been charged for the medicine she needed - we weren't charged for an office visit or an examination fee or a million or things they could have charged. You can tell that Dr. Cooper isn't just out to make money.
The rest of the staff - especially Scott, are WONDERFUL. They are always warm and friendly and I feel like I can ask all the questions I want without being annoying.
I wouldn't consider taking my pups to anyone else as long as I'm in Charlotte.