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| - I don't know what it is with this Tiffany & Co. or if every store is this way.. but I have been here 3 times in the last month and it has been so disappointing.
The first time I came, I was shopping for something nice for a friend's birthday. After being greeted by the doorman, I was basically ignored for quite a bit before someone decided to approach me and ask if I needed help. I did. I wanted to look at a few necklaces and earrings that were within my budget. The gentleman quickly passed me off to a different salesperson. Did he think I wasn't serious? The lady who I was passed off to did not look happy to help me either, but at least she did. Where's the enthusiasm, people? Finally, I decided I couldn't find anything I liked for the birthday girl. But I did end up purchasing Tiffany champagne flutes for another friend getting married.
The second time I came, I picked up the champagne flutes, which were delivered from the larger store in NY. It was a quick stop. In and out. I couldn't complain. I didn't stay long enough to be too disappointed. But I did wait awhile for the item to come from the back room.
The third time I came, I needed help wrapping the champagne flutes! I had no idea that they would come in bubble wrap. It was definitely not presentable. So I brought the box back and asked for help. I wasn't sure what I wanted, I just wanted someone to give me an idea on how to wrap the flutes better. The first lady I encountered said: "they come in bubble wrap, so what do you need?" WOW really lady? I KNOW that. That's why I'm here. I immediately got tired of the rudeness and just asked for Tiffany tissue paper so I could figure something out myself. She said "we only have tiny tissue paper" and gestured 2x2 inch pieces. I gave her a look. So she decided to go check with another salesperson. That second salesperson said they came bigger and that she would go back and get them for me. She definitely took her time finishing up whatever she was doing before heading back to grab paper. She was of little help. But she DID manage to bring back with her a nice lady by the name of Mandy (I think?). Mandy introduced herself as customer service and took her time figuring out how to wrap my flutes. The end product was beautiful! I am so happy that after a string of horrible experiences, that Mandy was the light at the end.
I always come to this Tiffany & Co. because of location and convenience, but I'm going to have to think twice next time. One bad experience, I can shrug off.. but the demeanor at this store is consistently sub-par. They need to put some smiles on and act like they like working there. It's a poor impression for such a nice store.
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