Like so many others on here, I wish I would have read the reviews on this website before contacting Kings Appliance. They were a referral from Econ Appliance Sales, but I have never dealt with such atrocious customer service! Based on the majority of their reviews, they obviously don't give a hoot! Without going into all the sordid details, my advice would be to RUN PEOPLE, RUN! Find someone else to do you appliance repairs!