The look of the place might fright you and I am sure they don't have an A rating just based off what I saw in the restaurant but the food is very tasty. There was a sink with a dirty rag and cleaner on it on the same counter as the soda and tea they had a drink system that dispensed the Mexican flavored drinks but they were empty and I think they had cleaner in the coffee pot because it was full of liquid but it was light brown. They have a wide variety of food to pick from and a little market in there as well with a lot of different drinks and snacks. The customer service for us was fine but a couple that ordered after us had an issue one of them ordered a burger with not ketchup and then when he walked back up to counter when he saw them making his burger they were adding ketchup he advised them he asked for no ketchup and they had an attitude like it was not his right to ask for something not to be on his burger, he stated if i am paying for it why is there a debate on ketchup going on my burger. Then one of the other people working chimed in and said something, the customer looked at the guy behind the counter and said I have been coming here for years and quite a few times a week and i have never seen you here so i am not sure why you are in this conversation all i am asking is for no ketchup to be on my burger. It looked like the conversation was about to get more heated but the guy just went back and sat down after he made sure not ketchup was on his burger. I was thinking why such a big issue the restaurant made over no ketchup, now on to the food... I am definitely a fan of this place! The bad news it that's it's so far from my house. I have missed fish n chicken places like this since I moved from the Midwest. The chicken wings were perfectly fried and seasoned not over cooked and the fries were good too. The only thing I was not crazy about was the buffalo sauce i got it to the side and it separated even when I put the top on it and shook it less than a minute it separated again, so that was a little weird to me. My husband got the catfish which he is now a big fan of theirs, he said the breading is what took the fish over the top for him. The fish was flaky and cooked perfectly.