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http://www.openvoc.eu/poi#funnyReviews
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  • I was referred to Fernando Montoya (the owner of Blue Bird) by a friend who has used them for years and am very, Very pleased. I got an appointment right away, and I really didn't think these old carpets could look this clean! The service reps were prompt and pleasant and made quick work of things. I will definitely be calling Blue Bird for future carpet cleaning needs. UPDATE: I just read all the reviews for this vendor and I have to say, the reviews claiming rude/bad customer service seem fishy -- especially the one claiming he was told the owner does not make sales calls. When I called on a Saturday to book an appointment, the owner, Fernando, answered the phone himself! Although I can't be sure what is true in this case, I have learned from being on Yelp and talking to businesses around town that companies will sometimes get employees and/or friends post negative reviews about their competition. The tip-off is a combination of multiple 5-star and 1-star reviews for the same vendor within a short period of time. Generally, a company isn't going to be really great one week and completely terrible the next. A real, valid series of reviews should probably include some 2-, 3-, and 4-star reviews. (Of course, it's always possible that the reverse is true: a company gets employees or friends to post a bunch of 5-star reviews -- and it's the 1-star reviews that are actually real/true! However, in this case, because I was referred by a friend who has happily used Blue Bird for years, I'm guessing the 5-star reviews for Blue Bird are the real deal.)
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