I was told 4 days before my move that there might be an issue. This was one day before I was to leave town to get my things. I wish I had been given a week, then I could have found someone else and not have been freaking out on Sunday morning.
The text said "Let me see what I can do." It did not say, "I cannot do your move please find someone else." If he had called me and said he wouldn't be able to do the move, that might have shown some professionalism. But the facts are he did not.
Thanks for taking some ownership of the poor customer service I received in your reply, but it really isn't enough.