Heel to Toe has never failed to dissapoint me. I've purchased several pairs of shoes from them and have always felt like the sales staff wants me to find the correct fit and style. I've also had my Birkenstocks repaired and re-soled here, they did a great job and the repairs have lasted for several years. I'm a pretty low-maintenance customer (usually I know exactly what I want when I go in), but I always see people who need extra help with finding something getting a lot of attention from their staff.