My husband and I were going away on vacation and my beautiful dogs were staying with my parents for the month. We had hired Pooh Busters to do the clean up twice a week until we were home for a total of 9 pick ups as we came home half way into a week.
The note on the door from the 8th visit stated it would be their last visit. I forwarded the email to my mom and asked her to get in touch with Erin and she did - confirming that the service paid was for 8 weeks. Keep in mind my mother attached the email thread with Erin confirming the payment for 9 visits. Erin then said her partner misunderstood the package we had paid for.
Erin then offered us to come to our house to clean the yard and a bonus cleaning. She offered me a Tuesday cleaning for our address - and never showed up.
Then she said that her partner thought we wanted Friday service (which was never offered to us). So... Friday comes along and they didn't come to our house... but they go to my parents.
The service was superb up until the communication break down kept getting worse and worse.
We have yet to receive the service we paid for or the "bonus" service.