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  • It almost feels like employees run and hide whenever they see a customer walk in the store, this location especially. The customer service is absolutely terrible and it feels as if its a burden to ask anyone for help. Anyways, I went in to buy some fish and tank decor, as soon as I approached the fish section, I already felt unwanted. The older blond lady attending the area didnt even bother to say hello or ask if I needed help. It was only untill my dad said "hello" that she was obliged to( and when I say obliged, I mean it, this lady just looked miserable to help anyone). So since this was my first time getting fish on my own, I spent 15 min looking around to see what they had, finnally I decided to ask some questions. So I walked up to the lady asking if two certian fish would be compatible, and she just gave the most condescending look and angrily explained why I couldn't mix those types of fish, which she then proceeded to add "Are you sure you have owned fish before?". So from there I asked what kinds of fish she would reccomend being together, and she just looked annoyed and really didn't give an answer. So, still not really sure what to get I spend 5 min trying to find compatible fish and when I finnally do, the lady is no where to be found, "She must have gone somewhere, I'll jusy wait till she gets back." I thought. 8 min passed as im looking through the aisles with NO EMPLOYEES to be found, finally I find one and ask for help, so he paged someone for me. After a long time of waiting someone came to help, (she was more pleasant than that other lady). As shes helping me guess who I see? Yeah...that lady. Completely avoiding eye contact with me, it's cool you know, leaving so you don't need to help me. That's okay, I would rather eat nails for breakfast than to deal with you, or anyone at Petsmart ever again....oh wait, you would actually need employees on the sales floor to even have someone to deal with. :-)
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