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| - My water heater began leaking profusely so I called my extended home warranty company. They called 5 Star and gave them my claim. The technician came out the next day and agreed that I needed a replacement but he didn't have a 75 gallon on his truck, plus he needed another helper. He collected the $75 copay and agreed to come out the next day. But he said he would have to charge another $300 for parts, which made me wonder because my previous heater was up to code and I wasn't clear on what else was needed. But I wanted my hot water back so I paid. When I have had other items replaced by the home warranty company, everything but the $75 copay was include. At any rate, after everything was installed, they left and we waited for the tank to fill with warm water. But by the end of two days later, we found we didn't get hot water at the sinks or showers unless we turned on the hot water taps for 5 minutes or more at full force. That was a complete waste of time and water so we called the warranty company back. They said 5 Star would come back. When the technician returned, he spent about an hour tinkering in the garage where the heater is located. Finally it seemed as if all was working well and he left. A few days later I get a call saying I owed another $75 because the second call was for fixing a new problem. I argued at length that the problem was the lack of hot water. Which should have been taken care of at the time of installation. I also talked to the warranty company, who took the word of the technician and said that we had to pay the second $75, or they wouldn't honor any future service calls, even though I had paid a year upfront for the warranty plan and had time still remaining. Since I was over a barrel, I sent a check in the mail to the company. Over a week later I get an email saying I still owed the $75 to them! I called immediately and they said they never got it. I checked with the bank who said it had been cashed 3 days after I mailed it. 5 Star wouldn't take my word for it or even my faxing a print out of both sides of the cancelled check. They only wanted a special form from the bank, which I got and sent to them. The bank form verified that the endorsed stamp on the back was from their company. I insisted on a receipt this time, which I got, but I never got an apology for their lack of proper bookkeeping! And now I will be sending copies of the receipt and bank form myself to the warranty company because I don't trust 5 Star to handle it properly!
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