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  • Not sure what is going on with this Red Robin location. We live in Monona so it's the closest and used to be dependably good food and service. Stopped in before Christmas, snow coming in and they were not busy. Lots of servers. Sat down to order and our waitress took our drink order, came back with it and told her we needed a couple more minutes to decide on our order. She never came back, I could see her behind the bar talking to the other servers, she wasn't busy. After about a half hour another server who seemed to have quite a few tables stopped by and asked if we were ok, I said no, we didn't seem to have a server. She took care of our table, seemed to try to talk to the manager about what was going on but he looked pretty disinterested. After we ordered our food our original server showed up, apologized and told me she had gotten busy behind the bar, honestly, lying is not the best policy, telling me she forgot would have worked better with me. At the end we tipped the server that actually helped us and did not leave a tip for the no-show server. Couple of other things, the bottomless fries are now a few fries in a little basket. Talked to some other locals and one had food served with wrappers from food products in her food. Other problems were mentioned, this location seems to be struggling. This could just be the Monona location or maybe Red Robins in general? We haven't checked out the East Towne location. This is too bad they typically had good, reliable food, priced pretty well. I don't leave bad reviews for restaurants that are not great but this was a ridiculous experience considering there was no one in the restaurant. Be interested to see if I hear anything back from the review, will post if I do.
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