I went in for a mani/pedi and thought the people there were rude and seemed to only speak vietnamese to each other instead of speaking to me at all. She upsold me on some polish (infinite shine, not gel) only to find out that was just for my hands and I had to pay even more for the same color on my feet. In a hurry (and hoping my bad experience the first time was due to my pregnancy hormones :)), I stopped in for a gel polish change. I had already filed my nails and had no polish on, and brought my own gel polish. Basically just needed their light, and she told me she was going to charge me $20 just to paint my nails...with my own color!