Why didn't Pearson impress me!?
Well, I found it horribly confusing to navigate...have you seen their signs?
No UX geniuses for sure. No interactiveness. No good shopping.
The only reason I give them a 2-star rating is the free internet.
It is rather bizarre that they have such terrible customer service. Especially the young and naive custom workers that can't keep a smile on their face while welcoming you to Canada.
Immigration was pretty cool.. but I found the security personnel to be obnoxious and rude toward some people.
The food at this airport is awful. There are no good options, other than pizza slices and sandwiches. No high-end, no medium-end. Just a big gusty MEH. I was expecting Pearson to be a bit cooler than this.