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  • The store gets .5 star - A store rep gave false information to an Verizion Phone Rep who called into this location to confirmed what was in stock, type of electric, and a current iPad deal with a purchase of an iPhone. - No MANAGER came to diffuse a situation after an encounter with a loud verbally hostile employee. Just because "Thank you" was used, it boils down to attitude and delivery. Spare me the sugarcoat to your attitude and belittling demeanor. - I requested for the District Manager's contact information yet the best they could do, was have me write my information down on a business card which would be submitted to the district manager after he returns from Maternity leave- very professional. If I could reward a negative star, CHRISTOL is surely deserving of it. - Rude, loud, and very talented at belittling customers, instead of getting to her point. - Disrespectful to her own customers by disrupting her own sales to intrude into mines. - Sugar coats the attitude with kosher wording. - Disrespectful to her own coworkers. Instead of helping them, she just takes over the conversation. Chris (my sales rep) and myself were both unaware of the FINE PRINT retail cost price which would have easily answered my question, which was directed towards him. I do not need someone trying to educate me on simple math- I can subtract 100 from the amount. My plan was in and out... Get my phone, get my bro's iPad, and get out. All these issues stemmed from false information given to my brother that lead me to encounter the wonderful holiday spirits of Christol. Solutions: - This store Manager really needs to have a meeting to explain proper customer service etiquette. - Also discuss proper communication etiquette between co-workers - And a Manager should be present to diffuse the situation. In my mind should taken the initiative to join into the conversation rather then being summoned. One manager in the back was fully aware of what was going on on the floor and never came to talk to me- my Sale Rep spoke to him twice without me present. Maybe it is my fault for not asking to speak to a Manager, who knows - Communication is key and knowledge of current sales or deals. - Christol is her own world operating by her own rules, cleverly attempting to sugarcoat it all- enough said...
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