My wife's airport shuttle came ONE HOUR EARLY last Friday for Sky Harbor!
This really threw her for a loop. No time to grab the cell phone charger, turn off the heating, put the milk into the freezer after breakfast and all the last minute things you can't do the night before. This really inconvenienced her vacation and a bad start to what should have been a fun trip.
A friend of hers was coming along and meant to arrive half an hour before. She didn't possibly know how to contact that person. Lucky, that person had her phone on while driving and they could pick her up. The stress itself was most unfair and spoiled what was a well deserved vacation.
Back in Phoenix, Monday, when my wife phoned the company they asked her what she wanted. Rebate/discount of some type? No, they don't do that. They could talk to the driver about the "unprofessional" behavior.
When my wife continued to explain the value of having a phone/computer for a trip the male who'd answered the phone slammed on her. Well, there's no professional phone operation either. A shame. I've used them before and they were good. We won't risk taking them again and are prepared to pay a few dollars extra to make certain we arrive with all our gear to the airport.