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  • Overall the hotel was very nice. The rooms were clean and so was the facility. The only problem I really had was with the front desk attendant. I use the word "attendant" loosely. I came to the desk to extend my stay for one night and for some reason the young lady did not help me. I assuming it was because I was standing 2 feet away from her??? I was really confused because the women said good morning and kept typing on her computer and checking her text messages. Good morning is usually followed with can I help you right? It's just polite. I was literally the only person in the lobby. After a 10 minute standoff and watching a few other customers stand directly in front of her I realized you had to stand directly in front of her and initiate conversation with her and not the other way around. I literally took two steps the the right and stood directly in front of her and she FINALLY said can I help you. That did the trick smh. I thought that was extremely petty. First and last time I'll come to the hotel when I visit Cleveland.
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