So my laptop took a dive off my lap and onto the floor and as my luck usually is, the LCD shattered. I was in a panic because I use this particular laptop for work and my boss was going to likely come unglued at my unplanned vacation time. So, I called Desert. You will not be making a mistake if you do the same thing.
I first spoke with the ultra polite, Tony. He was as helpful as he could be, but needed me to talk to the fabulous get-it-done, Carl. So, I did. And, boy was I lucky to have found these guys.
I also needed another screen fixed (apparently I have a problem with this stuff), but it was just the glass and not the LCD.
Spoke with Carl and he promised I'd have the broken LCD fixed by Wednesday (this was on a Sunday). I told him the second would just be a backup so no worries on getting that back at the same time. He told me that because I had two computers he'd give me a discount. Sweet!
Dropped them off in great hands and got a call from Carl on Tuesday saying that it would be Thursday instead of Wednesday. Naturally I melted down. Carl was on it saying he'd fix everything and he did! I had BOTH laptops back on Thursday good as new!
I love this place and am planning on taking all of my computers here!