I had to take my sons phone in to get the screen fixed. Some kids have been bullying him for about a year now and this time it resulted in his backpack getting thrown around and hidden from him and his phone screen got shattered. I explained what happened to the guys there and they went above and beyond to help us. His case had also gotten broken and the manager came out because he heard what happened and offered my son a case.
They didn't have to do any of this and yet did. There's still great people around and they just happen to work for Apple. I will forever come to this location for the amazing customer service and for the great people who made my sons day. Thank you!