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  • This is what LV Furniture Direct has taught me: It is the CUSTOMERS fault your did not have the sectional in stock for delivery. It is the CUSTOMERS fault you promised a delivery date you could not meet. It is the CUSTOMERS fault you had the wrong phone number. It is the CUSTOMERS fault your employees lie and don't pass them on to a manager. This place receives no stars from me. My husband and I ordered a sectional on March 19. We paid a deposit and were given a delivery date of March 23 or 24. The 23 came and I called to see if we would receive our delivery. No one knew. I guess the person who schedules deliveries does not come into the office until 11am. So I should hear something that afternoon. I did not so I called back. No delivery for me that day. The same thing happened the next day. I'm baffled. They have $200 of my money as a deposit. I have held up my end of this agreement. After much research a girl calls to say they DON'T EVEN HAVE THE SECTIONAL. And I won't get it until March 29. Today is March 29. I called at 11 to see when my sectional would be delivered. But the scheduler is "Running late" I won't know until after 1. If I don't hear by then I should call back. (When did I become this companies receptionist?) I hear nothing by 1:30 so I call. After having to repeat my information three times to the same girl that has been helping me this entire time I get an answer. Today at 4pm. She is giggling on the other line. I ask if she understands why I am so frustrated. She says yes. I ask her to tell me why I am so frustrated, she says she doesn't know. So I ask to speak to a manager. I get passed off to someone who is CLEARLY NOT A MANAGER. She starts raising her voice at me. This is all my fault they have the wrong number for me. REALLY? So I broke into your warehouse and switched numbers on your order form? Because obviously I am unable to give you a phone number that I have had for over 10 years. Plus your ditzy phone girl had called me back regarding my delivery and SHE had the correct number. So lets review here: It is the CUSTOMERS fault your did not have the sectional in stock for delivery. It is the CUSTOMERS fault you promised a delivery date you could not meet. It is the CUSTOMERS fault you had the wrong phone number. It is the CUSTOMERS fault your employees lie and don't pass them on to a manager. At last, the final communications with LV Furniture Direct? They have decided NOT to sell me the sectional. Not that I was excited to have one of there products in my house after all this anyways. Let's hope they refund my deposit.
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