I bought a guitar on craigslist that was missing a tuner peg. Guitar Center wanted to replace all of the for almost a 100 dollars. After calling around I found Billy very close to me and drove over there and he was very knowledgeable, friendly, just a master at his craft no doubts about it ... I can's say anything bad about it. If you need your gear serviced he will go above and beyond for his customers. Anything I need I WILL BE GOING TO BILLY ....