I really don't understand bad customer service. When there are so many options I would think stores would want to keep customers. I had a $20 off $49 coupon which I used there. I specifically asked the cashier to take it off 1 pair (which were $90) because the second pair I got I wasn't sure if I was keeping. Sure enough when I went to return the 2nd pair half the coupon had been put on that pair. The only way to give me credit for the full price of the shoes was if I exchanged them. How convenient for them. I'm not going to argue over $10 but this kind of shadiness will make me never shop there again