TLDR: Work was good, service was quick friendly, price seems high and he said the $150 coupon on the website was included in the quoted price, 3% credit card fee is dumb. Would suggest shopping around, wish I had.
They came same day and replaced our water heater. They did not give price beforehand over the phone but were able to give it 30 seconds into looking at the old water heater, that was a little frustrating. Service man was nice but the price seems steep now that I have looked around more. FYI: $2,550 for a 40 gallon water heater replacement and the $150 coupon on the site was allegedly included in that. Receipt did not break out charges. What drove me to Yelp this is that when I went to pay there was a 3% credit card fee...I understand the need for that at a 7/11 but that seems ridiculous for a larger expense.
UPDATE: I was annoyed by the 3% charge so I called the main line and asked generally if they charge anything extra to use a credit card. She said "No". I advised that I had been charged 3% yesterday and she said "Yes, that is what we charge for credit card". When confronted on the instantaneous change she said that "Well, we don't tell everyone that." Shady. Updated rating from 2 to 1 star.
UPDATE #2: Saw response from the business. Don't agree with their assertion that the operator lied about the 3% charge so that a plumber could discuss payment options but I appreciate their response regardless. Per above, service was quick and well done and the warranty is good but concerns still linger about billing practices. Updated to two stars.