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| - Nothing but trouble and POOR customer service from management. I purchased a Groupon deal for a Synthetic oil change. When I originally came in everything was fine, when I got home, I had oil leaking. I called the shop and they asked me to bring it back in. The manager Richie Schilk said his techs didn't clean off the oil spill pan. He apologized, gave me a free voucher for next time. 4/20/18, my boyfriend took my car in for the free oil change as we were taking a trip to Mexico the next day. I was informed that the manager still charged for he oil change because the voucher was only for conventional oil. Why would he give me a voucher that didn't apply to my vehicle? The next day, as we drove to Mexico I noticed my car would not accelerate as powerfully as it would normally (it's a turbo engine). It also sounded like air was being pushed out every time I tried to accelerate. Mind you, this vehicle was purchased in October of 2017 and has not been driven recklessly. Nor do I use the turbo engine except when on road trips when needing to pass other vehicles. Furthermore, the vehicle had not been driven in the month of April EXCEPT to take it to this appt since I was out of the country for work. I called the manager once I got back into the states and he was very argumentative with me from the beginning. Basically saying the charge for the oil change was valid and was trying to prove his point. I advised I would be bringing the vehicle in the next day to have the acceleration issue looked into AND we would discuss the charges. Today, I walked into the store to have the issue looked at and the manager came back in and said there was no way his crew could have done that. The turbo boost blew off the hose and basically we need to not drive in such a way as it can cause this to happen. I explained to him, we had not drove my car that way and was going to tell him it had not been driven up until that point but again he was argumentative. His lack of customer service, at a manger level, is something that needs to be reviewed by his superiors. Because I showed proof of my original Groupon for synthetic oil change, they refunded me my $35 but said I need to buy the new part for the turbo issue. He said they could help me out with the labor due to the oil change issue.. I kindly declined and advised I would rather pay more $ at the dealership than come back to them. I will be escalating the issue to their corporate office regarding the ongoing issues, the new costs incurred to me for something I am almost certain is due to their work AND the lack of professionalism of their store manager. I would suggest going elsewhere, even if it means spending a little more money. This is from someone who NEVER does Yelp reviews.
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