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  • Why is it so hard to get good service?! I am extremely disappointed with the service I received from this place. I have been to this particular location several times and come here instead of the one on Southern because of the atmosphere overall but today was another story. We made a reservation for our party of 6 and when we arrived we got seated right away, this was a plus. We got our drinks and appetizers ordered and everything seemed to be going well. Our waitress brought out appetizer plates and as they were being passed around the table we noticed there was still quite a bit of food on the plates. You know when you heat something up and cheese gets stuck to the plate and won't come off unless you scrub it, yes that kind of stuck. This leads me to believe that they don't scrub the plates that they use, gross. We showed the waitress and she said she would get us new plates when the appetizers came out. About 5 minutes later our appetizers came out but our waitress was no were to be found with the plates. We finally asked someone else for plates and they brought us great big dinner plates. Overall appetizers were excellent. We ordered the crab stuffed mushrooms and the seasoned bucket of shrimp, beware seasoned shrimp is super spicy. It took another 10-15 minutes for our food. I had the Redfish and lobster which was really good. It has a little bit of kick to it on the spice but the sauce they use it prepare over the fish is phenomenal. Another person in my party ordered BBQ snow crab and the bucket they gave him only had 1 claw instead of the normal 2-3 that the usually give. Surprisingly the manager noticed this when they brought the food and asked us if it had come out like that. When we told him yes, he said he would send more food out and we could continue to eat what we had already been given. Some random brought the missing food out which I personally thought should have been a manger. He never came back out to check to see if the order was corrected or to make sure everything was right. Another person in my party also ordered the BBQ snow crab but when he got his food it wasn't BBQ flavor it was something different. When I told the waitress she went back and checked the ticket and figured out that she entered it incorrectly. She apologized and asked if there was something else we wanted. At this point i just wanted to leave. A manager never came over and this was the 3rd mistake they made for our table. It was almost time to leave and we got a drink refill it was supposed to be a Diet Coke and she brought a regular Coke. Mistake #4 and still no manager. Food was good but service was horrible. Unfortunately, your good food does not take precedence over good service. I can go somewhere else and get both. I work too hard for my money and I'm not going to give it to someone who isn't going to work hard to get me to come back.
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