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  • Having been a Starbucks Barista myself that worked at a Drive Thru store, the service here is inconsistent as much as the inconsistency in the quality of their drinks. I have also noticed that they are severely understaffed most the time and a lack of focus on doing their jobs where they are otherwise assigned to. There is no reason why they shouldn't be able to separate my transaction at the drive thru, I understand if it's rush hour, but there was no other cars ordering except for me. Secondly, if I was in a car full of people who wanted to pay for their own drinks, are they also going to refuse me? The standard at most stores, including the one I previously worked at, was that we are able to separate your transactions as long as it's not unreasonable and that there is not long line up. I asked for 180 degree latte, and only got extra hot. When they make a mistake on a white MOCHA frappacino, mocha which is chocolate type + coffee, I just get the chocolate without the coffee. Then the barista proceeds to put the drink back into the blender with extra liquid of coffee pumps, so now the frappacino is extra watery and not slush. This is not just on one occasion. I will most likely just visit the one in metro down the road.
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