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| - My complaint is with the paint and body shop. I have taken our 2005 Nissan Frontier to Infiniti occasionally for service. When the paint needed to be redone because of chipping, I took it to Park Place thinking that they would do a superior job to one of the budget paint shops here in town. When I asked for a estimate to redo the paint on the entire front of the truck not to include the back or bed I was given a price of $1,800. I said I didn't want just a touch up job for that amount of money and was assured that it would be a complete paint job. The truck had been to Park Place for service several weeks before this and had been deeply scratched on the driver's door. I was told that they would take care of it so I waited until I brought it in for the paint job. I was given a loaner car and they kept the truck approx. 10 days. When I went to pick it up, only part of the truck had been painted, none of the doors. And the scratch that they were responsible for had been filled in with touch up paint, I could still see and feel the ridges. I went to pick the truck up after approx. another 10 days and found that only one of the doors had been painted. .the rain gutter area that they had painted was already flaking off, and they did not paint the bumper so what they did paint is a different shade. I also intended that the suicide doors would be done since they are clearly part of the front end of the truck, however I was told that there had been a misunderstanding and they were not included in the estimate. The manager decided that it would cost a further 1,400 to do the job we wanted and Park Place would take care of half of that price. While that sounds fair at first thought, think about this- I had already paid 1,800 to get spot painting done, would have to pay an additional 700 and that still wouldn't include painting the entire truck. I was being asked to pay 2,500 for painting half of the truck while the part that was already done by them already needed to be redone!!! I took my husband with me when I went to pick up the truck the second time. The manager, the paint shop guys and service tech all came out to look and discuss it with him. The manager agreed that the gutters weren't done correctly.They were clearly baffled why we were displeased. When I walked away to get some water, my husband said that every one of the Park Place employees blamed me for being unclear about what I asked for. Funny, I would have thought everything except the bed and back was pretty clear, also no answer about why is was such a crummy job . I should feel free to bring it back to have the paint fixed. I should have just gone to a budget place, payed half the price and still gotten the same or better quality.
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