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  • What a bummer tonight was. It's the Friday before Halloween, and we had some friends over. I decided to order from ToB, as I have about a dozen times over the last 2 years. To be honest, the pizza has always been pretty poor. (There is a lot of unstructured dough with no crispness, no chewiness, no flavor.) But I raved about their wings from the pit and their authentic Upstate NY fish fry. Everyone was excited for the feast. When it arrived, my husband (gluten free) had a nice pasta dish, the fish came looking gorgeous and the little pizza no adults were advised to eat arrived for the hungry little kids. But the real star of the show - the wings? Nowhere to be found. I called, and the woman on the phone asked me to count and describe the boxes we received. Did we look in all of the boxes? I assured her we looked in all 3 boxes. She called the driver, and he confirmed he delivered everything. While I will give her credit for apologizing, she stated that she would have to make us 'another one' and send it out. There wasn't a first one, so there can't really be another one. An hour and 50 minutes after my original phone call, the 30 wings I ordered and paid for finally came, when most of our party had left. No coupon, not even 5 extra wings for our trouble (and disappointment and hunger.) Not only were long time customers let down, but two other local couples who had never tried this restaurant probably won't be calling soon either.
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